Kepuasan Muzakki Terhadap Kualitas Pelayanan Zakat Pada BAZ (Badan Amil Zakat) Kabupaten Kerinci

Authors

  • Hendrianto Hendrianto Sekolah Tinggi Agama Islam Negeri Curup, Bengkulu, Indonesia

DOI:

https://doi.org/10.29240/jie.v1i2.99

Abstract

The muzakki satisfication towards the service quality in BAZ (Badan Amil Zakat) is different each others. It is because of the complicated-factors. Based on that assumption, the research is focused to measure the muzzaki utility towards the service quality of BAZ, Kerinci District. Applied the quantitative method, the study result a main finding in which the trend of muzakki utility toward BAZ service is good enough. But, in other cases, a part of them feels not enough in satistification. It can be proved from the tangible (CM) score ON 211. Keywords: Muzakki utilty, Service, Quality, Satisfication and Zakat Apparatus.

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Published

2016-12-23

How to Cite

Hendrianto, H. (2016). Kepuasan Muzakki Terhadap Kualitas Pelayanan Zakat Pada BAZ (Badan Amil Zakat) Kabupaten Kerinci. AL-FALAH : Journal of Islamic Economics, 1(2), 163–186. https://doi.org/10.29240/jie.v1i2.99

Issue

Vol. 1 No. 2 (2016)

Section

Articles

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